Cant ring us on Telstra or Vodafone blame Optus #1 worst

It all started around 10 weeks ago when we were forced to ditch our ADSL service for a substandard NBN service. Forced us to buy a government that did not know anything about broadband. Fancy keeping copper wires in the mix, but that is another story.

Buroserv

Buroserv was picked for the job and not by me. The person picking them was told what the charge would be and signed up based on what she was told. From day one, the was noise on the line, so much noise we could not use hands-free. Hands-free in a business really is a requirement when you are on the phone and trying to make a booking. A video of the noisy line is below.

After reporting the problem we were asked to do a number of things by customer service and everything took a long time. Meanwhile blocking customers from calling us. After two months of getting nowhere and replacing the modem, we decided the only way out was to ditch this carrier and go with another.

We ended up going with Optus because we have the same cordless phones at my global HQ and we don't have the problem.

Optus Network

OK in hindsight it looked like the safe choice but has cost us dearly. It all started with the signup, I was told it process of changing providers would take two to three days. It took a week to even get the modem and after two weeks I rang up to see where the service was. While on hold the NBN modem dropped out without warning.

OH great, this was Monday 17th while I was on hold after around 45 minutes the NBN modem seemed to come back. Then the phone, I was still on hold. After 1 hour 45 minutes and eight seconds, I gave up the on-hold. Everything seemed to be back, but when I tried to ring the shop number it didn't work.

After another 22 minute call, we could ring the shop and tested on Vodafone mobile phone to the fixed line phone number. The good news is the nasty noise had gone and we could use hands-free again and it wouldn't sound like we were in the third world.

This was then followed by the landline number coming up as a Private Number. I don't know about you but all private numbers on my phone go straight to voice mail. That got fixed up and we could use the phone and internet. With that, we thought the mission was accomplished.

At or around 1:03 to 1:05 we got the following Text message from Optus.

OPTUSMSG: Your request to have your service number 0294209777 ported over to Optus is being processed. To find out more about porting for your connection type, visit http://yesopt.us/fixedport

Need help? Message us in My Optas app: https://app.optus.com.au/msg-us?tags=SAM or contact us at optus.com.au/contact.

OPTUSMSG: Great news, your Optas NBN Internet service is now up and running. Your username is nabbmcjohn. Manage and reboot your Optus modem, plus test your WiFi speed in My Optas app: https://app.optus.com.au/help?tags=ASFA

Need help? Message us in My Optus app: https://app.optus.com.au/msg-us?tags=SAM or contact us at optus.com.au/contact.

OPTUSMSG: Great news, your Optus NBN telephone service is now up and running. Your service number is 0294209777. Manage and reboot your Optus modem in My Optus app: https://app.optus.com.au/help?tags=ASFA

Need help? Message us in My Optus app: https://app.optus.com.au/msg-us?tags=SAM or contact us at optus.com.au/contact.

Job complete

Which I took to mean job complete, we could ring the landline up until Thursday morning. When I tried to ring the shop using my Vodafone mobile I got the message "This call could not be connected" Cristine tried it on her Optus mobile and could get through. I tried it again and could not, I asked her to use her Optus mobile and she could get through.

Message us

At this point, customers with Telstra or Vodaphone phones cannot call us and it appears we have gone out of business. Well, what would you think when to get the message "This call could not be connected" no matter how many times you called? Not good for business, booking has been noticeably down and the number of calls has dropped, not surprising really.

Now the only real way to contact them without spending half an hour or more on hold is to message them. Now using that website could be the subject of another blog just by itself. It is buggy and not nice to use.

So when messaging up keep getting a stupid AI that does not work. After getting past that you get a real person.

Content

Getting to a real person

On the 20 May after being on hold for a long time I met a real person while walking on the street. Who asked for the account number, I gave the address and name of the business and said I am walking on the street, look it up. I then got hung up on, so I resorted to messaging.

Mamas skirt 2

The Buroserv NBN landline phone number

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